When and if you can actually get through to someon...

When and if you can actually get through to someone you will get good care, but I have called multiple times and I am out on hold for 30-45 minutes and often hung up on. Funny enough, it says in the hold music that you can set up an appointment online. You can t. You HAVE to call. And get out on hold forever with a slim chance of actually getting to someone.
UPDATE I reached out to Facebook messenger, and was able to get a hold of someone and set up a telehealth appointment. I was optimistic, until I was on hold in their telehealth chat for OVER AN HOUR.