My experience was pretty good. The salesman Crocke...

My experience was pretty good. The salesman Crockett was the best. I gave them 3 stars because I had to drive from Houston their Plano office to give them my trade in and pickup my new vehicle. Everything else was able to be done via online, phone and mail. Also, they misquoted my trade in offer and I had issues after leaving with the new vehicle about paying them extra cash to cover them reconditioning my trade in because they didn't assess the damages before signing the deal. The trade in manager was also pretty rude about my questioning the cost of the damages. However, my sales rep was still very pleasant and took the fault and helped through the process. Because of him, they will receive future business from me.