Jacqueline Moore Review of The Pep Boys - Manny, Moe, and...
PepBoys is trying to "sweep" me under the rug afte...
PepBoys is trying to "sweep" me under the rug after they ruined my new car! On June 30th, I went to Pep Boys in Nashua, NH @ 274 Amherst Street to get an oil change. I was moving to Texas that same day, and was driving down there. On the way down, my car overheated a couple of times before I reached Texas. When my daughter and I finally got into Dallas, it overheated a few times again. At that point, I just wanted to get home, and let it cool off. My car was parked in my Aunt s driveway for a couple of days, and then I took it to a AutoZone that was very close to my aunt s house so I wouldn t have to drive it far. When I got to the AutoZone, I explained to them what was happening to my car, and we all thought that it just needed coolant, which I thought was strange considering I JUST got an oil change and the fluids are supposed to be topped off. When the attendant and I opened my hood, and we found that whomever did my oil change, didn t put the cap back on the coolant tank! Well, needless to say, I was extremely angry. I had driven ALL THE WAY down to Texas like this! And luckily, the cap was still there. I immediately called Pep Boys in Nashua, and told them what happened. Spoke to Mike, the Service Manager at that time, who apologized for the mistake, stated that the tech would be spoken to, and asked me how the car was. I told him that I was concerned about further damage to my car, and he asked me to take it to a nearby Pep Boys to have it checked out. The next day, I called the Pep Boys in Fort Worth @ Seminary Drive. Spoke to Alex, the Assistant Manager. Explained to him the whole situation, and he made an appt to bring the car in on Wednesday, July 11th. I came in that next day, spoke to Alex, who then had the tech Conner, look at my car. Just to let you know, they did NOT bring it into the bay to look at it. Connor basically opened up the hood, looked at it, topped off the coolant, and said that if anything was wrong with it further, to bring it back.
Ok, so my car WAS fine since then, until Sunday, Sept. 9th,2018. I came out of work in Dallas, and my car wouldn t start. At first, we thought that it might have been just the battery, so, one of the doctors that I work with stayed with me and tried to jump my car. After 35 min, we finally gave up and I had to call my cousin to pick my up. I had to leave the car in Dallas, because I had just worked at 13 hour shift, was exhausted, and was not going to wait for a tow. The next morning, I came out with my brother and called for a tow truck. They towed my car to a Ford Dealership in Arlington, Tx Auto Nation Ford which is where it had been since Sept. 10th. Long story short, the head gasket and cylinder had to be replaced on my car, due to the negligence of the tech who left the cap off my coolant tank from the oil change in Nashua, which caused my car to overheat. That can be confirmed, by the diagnostic check when I brought it into AutoZone, AND from Auto Nation who is repaired my car. My car is a 2016 Ford Focus SE Eco boost, and it was practically brand new with only 26,000 miles at the time of the oil change. Had NO problems or repairs or anything wrong with my car until THIS! To date, I have NOT heard from ANYONE in corporate, or claims regarding this matter, and I'm about to take this to the Attorney General. DO NOT go to PEPBOYS! They will ruin your car, and will try to "blow you off" like they are trying to do to me, but they picked the WRONG person to try this on!
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