It's been 3 weeks since my mom has been home and t...

It's been 3 weeks since my mom has been home and this company called ONCE to get medical history and medications, was supposed to call feb 23rd and no one did. I called them to tell them and they said they had notes from the phone call that it was "checked out" when I asked what was said they couldn't tell me. And they haven't sent anyone here for a physical check up, even I requested one they said they couldn't because she already had the phone call, which was never made. I asked to be connected to gest case manager several times in 3 weeks which she wasn't available and never called us back like we had requested. The woman who read supposed to do the appointment for the 23rd coincidentally was the one I complained to and she said she'd escalate it to the supervisor which I doubt she did. These people could care less about their patients and they're not only getting an article written about them in the magazine I work for but I'm calling the State complaint center and insurance company and if I have to I'll lawyer up. They don't deserve to be open and patients here don't deserve that treatment!