This comment is about B2B service quality and part...

This comment is about B2B service quality and particularly for Southwest Traders warehouse and sales services in Arizona. I'm running a Fro-yo shop in San Tan Valley in Arizona. During pandemic, my shop has remained open for takeout and totally relies on the supply from Southwest. The delivery usually comes once a week. By putting labels on the wrong products, the warehouse messed up my orders at least three times since April, usually on large quantities orders. Instead of sending out the right products or issuing credit/refund for customers, they charged me the full amount, and only applied credit after two billing cycles (2 weeks). It caused two losses to my businesses: running short in supply for the whole week, and short in working capital for two weeks. When I asked for instant process and apology, I was told by their sales rep, named Taylor Curtis, to stop service with Southwest if I'm satisfied with what I got. I think the sales rep went beyond her authority to try stopping the B2B service agreement between two companies. That's why I contacted the headquarter to request changing the sale rep. I haven't heard any feedback from the company since then, and in the meantime they keep sending me the wrong products. Hope you will find a better solution to improve the service quality on the long run.