Zela

Review of Melanie Adams, M.D., P.A.

This place has made me incredibly uncomfortable es...

This place has made me incredibly uncomfortable especially when I wanted to cancel my appointment. I was asked why, and offered a deal. It's 2019 - No means No. I don't recommend this dermatologist, and I'm not risking another try. Here are a few points:

-No one answers the front desk phone during open hours. I called 10 times in a day still NO answer. My calls were never returned either
-Front desk operator seems to not know how to explain billing and procedures
-There's a high turnover rate for whoever manages the front desk. I see a new person almost every month
-Front desk operator wears earphones and has personal phone calls while talking to patients. This is so unacceptable and highly unprofessional
-Overall, the office seems very laidback and unprofessional. I overhear staff having loud personal conversations, and walk around the office like they're not at work. It's fine to have conversations, but the lack of attentiveness and concern for patients doesn't make it any better
-Overall disorganized office
-I received 0 copies of paperwork that I've signed. The operations of the office doesn't seem trustworthy or credible
-There's miscommunication when it comes to vital information such as billing
-Had to wait for 2+ hours during a few visits. They do not respect patients' time.