Jesse Hanson

Review of University of iowa community c...

Me and my wife have been customers here for about ...

Me and my wife have been customers here for about 2 years now. If you walk into a location, their service is wonderful, however most things I've needed to contact them for have not been things that I needed to come into the location for. Their automated answering service is the worst I've ever dealt with. Unless you're trying to get a loan, start a mortgage, it's useless. I've tried calling multiple times on 4 separate occasions and all 4 times I've waited on hold for over 15 minutes, 2 times I waited a half hr. Two of the 4 times I tried selecting the call back option so I didn't have to wait any more on the phone, but never received a call back. Overall this poor service has really soured what would otherwise be a good experience. Hopefully they see this and change their answering system, because as it is now, I'd probably go with another option if things don't get better.