I was going to lunch as the driver was delivering ...

I was going to lunch as the driver was delivering to the business next door, so I assumed when I returned from lunch my delivery would have been dropped off. Nope, apparently our office was closed, which it never is, he just didn't try. This was for an overnight package I needed that day, by Monday when they did deliver the urgency was gone, they'd already messed me around.
I used the TollNZ complaints service to ask why the driver was literally meters away and did not deliver, and why he lied and said we were closed.
I get a response that my consignment does not exist. I told them it does and it with a screeny, again 10 days later (so much for priority complaints) I get another reply telling me it does not exist. Turns out the NZ site had sent my NZ complaint to Aus and they would divert it to them. A few days later I get a call asking if my package was delivered, I said yes, but my concern is why it was late, oh, I'm only calling to make sure it was delivered.
As far as they are concerned, its done, they don't care. Totally inefficient management, how much time and fuel is wasted, and stress caused, by Toll drivers not doing the job they are paid to do? Toll should be hard on this sort of thing to ensure they do deliver first time every time, where possible. I'll be suggesting to my supplier a change of freight forwarder, given all the rubbish reviews on here, it does not bode well for any business that associates with them.