Very Very poor customer service. Have banked with ...

Very Very poor customer service. Have banked with First National since the 70"s and have pretty much enjoyed them as my bank. Today, my wife and I go to take care of banking transactions. We are wearing face masks and maintaining our distance . There are roughly 12 other people in the bank so we wait roughly 35 - 40 minutes to get almost to the front of the line. My wife has to go to the bathroom. She goes looking for a bathroom and is told that there are none available. I ask the Manager(the one always walking around in a suit) and get the same response. Now you would think even with this virus-19 in place that you would have a bathroom available for your senior customers (upon request) who have been standing in line for awhile. I can understand the need for sanitizing after a customer uses said restroom to help prevent the spreading of possible virus germs. I saw a person cleaning windows in the front of the bank and a person moping a small area of the floor by the back stairwell. So it is not like there were not personnel available to sanitize and help keep customers safe. But it is piss poor customer service to have your customers step out of line, leave the building to find a restroom.
Harold DeGarmo