Trae Richthofen

Review of Vandergriff Hyundai

Not sure what happened to this place, but it s not...

Not sure what happened to this place, but it s not even recognisable as the same dealership where i ve purchased 4 vehicles in the last 10 years. Not the fault of the employees on the floor, as they seem to be doing their best, but it s plain and obvious to see that upper management has either changed, or they ve paid poor attention to detail for over a year now. I will definitely not return to purchase a 5th car, as I just don t have the confidence in them anymore. It s a real shame, and it seems like the best people they have are not there anymore between visits, which tells me it s an upper management issue. Loyal customers don t like high turnover and constant changes to everything. It s very unsettling. Hopefully for their sake they ll take a cue and spend some time evaluating how they re developing their policies and procedures.