We were promised a rebate and it never arrived. A...

We were promised a rebate and it never arrived. After a year of waiting for it, we finally gave up. The rebate company said they mailed it twice and yet we never received it. They refused to follow up and so we are out $1,000. Buyer Beware!!!! Of course Duerden's says its not their problem but they filled out the rebate forms for us so it was never in our control. Really poor follow through. Never believe anything a sales person tells you!