I am enrolled at the University of Turin as a non-...

I am enrolled at the University of Turin as a non-attending student. If you are thinking about it, forget it. Throw in the towel, enroll in the popular university where they are most organized, enroll in an online course provided by Coursera or those for them, where there is no lack of passion. I am in line with the exams, I have a good average, I jump through hoops because I live and work in another city. I don't want to be privileged for this, but I don't want to be penalized either.
In these three years the university has represented a constant struggle for everything: studying is a right, but university bureaucracy is a struggle. Yes, I know, it is something we hear too much: but it is true! Let me say that, as a worker in contact with people, if I did my job as the secretariat or most professors do (we talk about the language center) I would be fired in no time. There are some very good professors, who follow you, encourage you, appreciate the transversal and collateral interest in the matter. Remove those two, there are all the others. Unwilling, unable to reply to an email except with a "must contact the secretariat" or "is not my responsibility". Living the University of Turin, especially as a non-attending student, is not a challenge, it is a fight to the death. The secretariat is managed by who it is not clear who, there is only one person able to solve the problems (great lady Anna I will never thank you enough) while the others seem to be put there by chance, as if one day they had taken 10 people on the street and asked them "can you answer the phone?" and they said no. The professionalism of some professors is lost in smallness, disorganized at levels which frightens me the idea that they are the ones who have to train us. I don't know where I will find the strength to continue and take this degree: with me this university has failed on all fronts.