Phil Fitzsimmons

Review of Trade Global

Trade Global is is running a fulfillment center fo...

Trade Global is is running a fulfillment center for large consumer brands with a suspect pattern of denying legitimate consumer returns. Hugo Boss is a good company but their online website is out-sourced to a fulfillment company called Trade Global in Cincinnati, Ohio who runs a shady operation. This company is helping their clients rip off customers. I bought a pair of shoes from Hugo Boss Online that were never worn. Instead of a sales person or employee of Hugo Boss processing my return it was outsourced to Trade Global at 5389 E Provident Dr, Cincinnati, Ohio. There a person scribbled a nonsensical message saying "there was dirt on the down side of the shoes and wrinkles in the leather". The shoes were never worn and in pristine condition. I called customer service which lied and said they were Hugo Boss corporate, there another person named Latisha who was a Supervisor confirmed that I was speaking with Hugo Boss Corporate and not an outsourced customer service center, she gave me a well practiced run around. I am filing a complaint with my Attorney General in NY and in Ohio. Companies like this should not be able to post a return policy they knowingly do not honor. Look online at Trust Pilot and Hugo Boss you will see hundreds of these complaints. As well as from other brands TradeGlobal handles returns for. Dave Cook CEO of Trade Global should be ashamed of himself. It appears this company has a system in place to intentionally deny legitimate customer returns in order to fulfill quotas for the companies he sells his services to. Contact the Ohio Attorney Generals office here: ohioattorneygeneral.gov