Brandi-Ann Moore

Review of Bass & Associates

The incompetence of the student loan department is...

The incompetence of the student loan department is staggering. I've had to submit and resubmit documents at least a dozen times. They won't tell you what you're doing wrong, they're rude, and unhelpful. If you get saddled with these jokers, do anything you can to get your loan refinanced by a reputable, competent, trustworthy company.