Anthony Outland

Review of Audi Plano

The experience with Audi Plano was less than desir...

The experience with Audi Plano was less than desired. Purchased my vehicle online including having my own financing. After 3 days of literally project managing the process and calling between sales and finance to let them know what the other department was doing we got some traction. I assume they were not happy with me pushing the process along because they tried everything to avoid taking my cashiers check for the vehicle. After another day, the deal close. I made an appointment to pickup/take delivery of the vehicle. When I arrive, the vehicle was not prep for delivery and I had to provide copies of every document that I originally provided online. After 4 hours of waiting on them and repeating everything that was done online, they provide me the keys of a vehicle that was again not prep for delivery. I outlined everything that I expected for predelivery and they attempted to complete. After a second attempt and a complete waste of my day, I accepted the vehicle and left. Don t visit this dealership unless you have 8 hours to spare in buying a car.