Horrible service! I ve arrived at 12:30 and there ...

Horrible service! I ve arrived at 12:30 and there wasnt any bedroom available, at this time, disnt see any problem, its policy that only after 3pm they have to have a room but they offered a fee of 25 dollars to get the room before 2pm. I said no and went for lunch. I ve returned at 3 pm and for my surprise, no bedroom available. Asked to wait and i m waiting for almost 1 hour to have a room available for me. What would happen if i asked for the bedroom before 2pm and paid the 25 dollars? And I m not the only one, have another 4/5 people all waiting for a bedroom