I used it on weekdays, and although there was an u...

I used it on weekdays, and although there was an upgrade, there is almost no status service.
The bar was so crowded that I waited for more than 30 minutes in the room, and although it said that there was an hors d'oeuvre, it wasn't really there at all and I just got something like a commercial chocolate. It's hard to say that it's a first-class hotel ...
It may be crowded, but the correct answer is to stay on a day when the club lounge is available.