Scott Bean

Review of World Omni

I currently have a loan serviced through World Omn...

I currently have a loan serviced through World Omni DBA Southeast Toyota Finance. I missed the first payment of my life on any loan because it took them 3 months to establish my auto payment. I did manual payments for the first two months and foolish me expected them to have their auto paymentns go into effect in that amount of time. Also, their auto payment feature won't let you pay more than the minimum (because they want to collect the maximum amount of interest) something I've never seen with any other loan company, which is flat out unethical in my opinion. I politely requested that SETF remove the missed payment from my credit report since I had a documented complaint with them about their inability to take my momey for 3 months. The customer service rep said they had an ethical responsibility to let the infraction remain. I'll make it my ethical responsibility to ensure with every other car I purchase in my life is financed with capital one who has always done a stellar job of taking my payments. It's clear this organization sees their customer as the dealerships selling their product and not those whose notes they hold. To heck with you.