smily kena

Review of NH Hotel Group

Hello. The hotel has a good point if you want to b...

Hello. The hotel has a good point if you want to be in the heart of Barcelona, ie close to las ramblas. Its location is perfect.

On the other hand, it would be better to make a reservation by phone (I had 5% less than the online rate because of a subscription to a loyalty system).
In addition, do not rely on the description of the room that will be indicated to you.
I had requested a double bed, not being able to sleep on the twin beds. I was assured after booking that it was booked and that I would have a view of the city.
Unfortunately, when I arrived, no double bed but rather twin beds and a view of nothing at all (a sort of tiny internal courtyard opening onto the terrace of another room).
I immediately went downstairs again to the reception to ask the question why this difference. I was out of the question for me to sleep on twin beds.
The receptionist remained very professional (not particularly nice or smiling, not rude) and told me that the description was a preference and not a prerequisite.
She started fiddling with her phone to "see what she could do" to finally find me a room without a view (with a view you have to pay a premium price, which I understand and that was not even my requirement. basic, but a simple description of the room booked) and a double bed 30 minutes later (hallelujah despite the wait !!!!).
My conclusion is not to trust your reservation as is but the good point is that they are quite responsive.

There you have it, enjoy your stay.