it has been nothing but a hassle dealingcwith them...

it has been nothing but a hassle dealingcwith them. they are not organized. they knew I had a uv light and electronic ac filter and I had the nest thermostat and I only wanted a unit compatible to these devices. the unit installed was not same size si electronic filter didn't fit. but since I had the nest,they would keep the carrier theromstat and give in an electronic ac filter in its place. install happened on Fridayoct 1. ac filter would be in on Tuesday oct 5 in installed on Wednesday(per owner frank) but during install something overloaded the circuit and it damaged my NEST. lucky I was able to get a replacement but that would come in on Thursdayoct 7. well on thursday it came but they tell me no one ordered the ac filter and it wouldn't be here until nov 5 and on thst day they would remove the carrier thermostat to place the nest back. but on nov 5 they sent yet another guy who didn't know anything about the nest being placed back. I had to call company and my son had to show the guy how to install the nest. and the uv light was to be placed back on that day..the guy .also didn't know anything about it and I was given another story about back order and it wasn't it but one day it will be. my mother died Nov 1,so I really needed to have this job finished. at first they said nothing was due payment wise until the job was finished. then I got the story about the Secretary quit and nobody knew what was going on with parts being ordered(this was why my ac filter was not ordered to begin with) . and no one knew I hadn't paid yet. but it wasn't due until placement of light. but with my mom passing I just wanted one less thing to worry about and called back to arrange payment. I said I would be there wed or fri. turns out Wednesday I had to pick.up my mothers ashes,thursday was the funeral and friday I had attorney issues,family to say good bye to and I was a mess and not in town. but mind you I m still waiting for them to finish the job and was told I didn't have to pay until the job was completed. this inccluded putting back what I had in the first place. today I got a call from aaron stating pay now or they will put a lien on my house. I have had a check dated oct 5 all this time. waiting for them to finish and they keep messing up ,I had to remind them about payment and now they threatened me. I never got info on replacement ac filters.no product information. they did half ass job. job not completed with one excuse after another. I will order my ac filters and light from another company.I will pay just to get rid of them. I really have enough on my plate dealing with loss and estate of my mother then to deal any more with this inefficient company. I will never recommended total air solutions.