Scott Wu

Review of Lexus of Serramonte

I brought my CT200h in for a major repair (head ga...

I brought my CT200h in for a major repair (head gasket) and had a great experience. The advisor (Jason) was tremendously helpful. He patiently explained to me the parts that may be due for replacements and laid out pros and cons.

My past experience working with other car dealerships was not always pleasant, since often times i walked away thinking i was "tricked" into paying more for unnecessary services. I certainly didn't feel that way here. Really appreciate Jason's candid assessments/advice!