Jay Z.

Review of Sears Holding Company

To anyone thinking of using Sears for TV repairs, ...

To anyone thinking of using Sears for TV repairs, which was my case or any of their services...I would really reconsider NOT TOO. I originally looked into someone reputable(or so I thought) and checked out Sears. I thought why not. I REGRET IT!! I hire them on to do TV repair back in February and had them come out a second time in March to order a part for special order. I had to cancel due them taking about a month to get the part for my TV. First let me tell you they don't hardly ever email you and follow up on orders with you-communication is KEY. Anyways, I request for a refund of $205.40 for my part later in March. They told me it would take 21 business days(which by the way I think is LONG!). My problem lies w/ the HORRIBLE customer service! I don't mind foreign people, but it makes it hard when you don't have American people taking care of American problems...Spoke w/ countless(literally) Sears customer service representatives from the Philippines. They were nice(some), but they ALWAYS gave me the run around when trying to get my refund and keep telling me it will be another 2-3 more days to look at my refund, it was just a huge mess! I have emailed, chatted, spoke to many Sears reps from here in America, but sadly they kept transferring me around and said they would try to get my refund escalated...STILL NOTHING. Every time I try to talk to someone they don't have apparently all the notes/documents on my conversations and how to go about this. I don't understand...they can take my money quickly, but they can't do a simple refund fairly quickly back-the logic, smh. It's been 3 months and on going still...It is May the 2nd, 2019 and STILL emailing, calling, and do whatever I need to do JUST to get my REFUND of $205.40. STAY AWAY, SERIOUSLY!!! Reference case#6258018

Joaquin Z.