We did not get the king bed garden deluxe room we ...

We did not get the king bed garden deluxe room we reserved, instead we got a double queen rim view room. We heard every reason under the sun: that wasn't the room i reserved, that room type doesn't exist, it is being renovated, we upgraded you at no charge, we can put you in a different room tomorrow night but that's all we have available tonight. I asked to speak with the supervisor/manager the next morning, she wouldn't come out of the back room and talk to us. Add on top of that, there was something wrong with our shower. We had to complain multiple times and after 2 days a night repair guy finally came and fixed it. He was the only one in the whole bunch with any customer service abilities. When we checked out we got the standard, "how was your stay?". Upon rehashing our dissatisfaction, we were told a manager would call us to discuss a discount. Guess what, no call.