They called me until 2:00 pm 16 times, of which 14...

They called me until 2:00 pm 16 times, of which 14 the call dropped, they must have an archaic system or they are really bad. They think that in the insistence they will manage to evolve, the worst is the script of their employees, if a comma out of the text get lost, not to train their employees they render.