Horrible, I had my car serviced twice here. First ...

Horrible, I had my car serviced twice here. First experience was fine with Bill Evans, it went totally smoothly, he is good. I recently had my car serviced a second time with Manfred and it was absolutely horrendous. I bring my car in for the factory 15k service plus I had a leaking tire and there was a noise coming from my exhaust on cold start ups. After coming back they changed both rear tires to fix the issue and balance the car, that was fine, then Manfred calls me and says he never ended up hearing the sound on the exhaust so it is ready for pickup. I pick the car up and see a bunch of exhaust parts have been ordered on the invoice, all on warranty but this is confusing and concerning because he said there was no sound or anything over the phone. When I ask for an explanation I am told he is at lunch, understandable. I call back later to hear what he has to say and a call is never returned until several days have gone by. He leaves a message saying they did end up hearing the noise and ordered parts. I call him several times to get the full story, never a pickup or returned call. Then today the center cap to one of the wheels they worked on was gone, all in all, the reviews are consistent, this place is to be avoided. Too bad because the location is ideal, I will be making the trek to Beverly Hills instead from now on.