Sad because its such a nice place and we've enjo...

Sad because its such a nice place and we've enjoyed numerous stays over the years. I
I was in the service industry for 20yrs. I saw so much wrong.............

I could think of a dozen things wrong or could be done way getter...
There seemed to be no captain of the ship so to speak.? Lots of staff people milling around or unsure of whatto do for guest..

Failing so short during a bad time econisocially and socially all while having adequate staffing is confusing to me.
Hiring only young inexperienced people is not helping your cause either. They simply needed better training or guidance.
Imho.