Mine was a poor customer service experience at Swa...

Mine was a poor customer service experience at Swanson s. I returned a small plant to Swanson s that I d received for Christmas but wanted to exchange. Although I had the gift receipt, the Swanson s cashier, supervisor, and store manager initially refused to give a refund but would give only in-store credit even though there was no suitable exchange plant and I did not want to hold an in-store credit to a very geographically-inconvenient store for me. I was told my refund request was elevated four levels from cashier to supervisor to manager to controller to the owner (on a Sunday morning?). All for a $44 return! The refund was finally approved.