Kay To

Review of Audi Plano

After a terrible experience at Central Audi in Hou...

After a terrible experience at Central Audi in Houston, I decided to call Audi Plano to see if they had the car that I wanted. Sheer luck, Rich answered the phone and was AMAZING from the very first interaction.

Audi Plano sold the car that I wanted just days before, but Rich offered to LOCATE the vehicle that I wanted and have it SHIPPED to the dealership in Houston - essentially, giving up this sale so that I could have the car that I wanted (which was more than the dealership in Houston wanted to do for me). Immediately, I decided that if someone was willing to go the extra mile to make my "new-car buying experience" what it should be - a short flight to Dallas was the least I could do.

I thought that living in a different city would be a challenge, but Rich took the time to phone and email me (at my convenience) to hear about the car that I WANTED to buy and not what some dealership wanted to sell. Rich searched the state and the ports to find my car within days.

Rich and Mitch were fair in the negotiations and we settled on a price over an email! The transition to Chris in Financing was equally seamless. Chris was super kind and took time out to talk to me about the different post purchase options. I knew what my finance rate and payments would be - and it was super easy!! They even sent a notary to Houston to complete the paper work!!

Rich's great service didn't stop at the signing. Rich kept in constant communication with me all the way to my pick up day! Rich even offered to fetch me from the airport.

When I got to the dealership, Rich, Mitch, and Chris were welcoming and I got the "white glove" treatment from Rich during my vehicle orientation. Rich's experience was obvious - the vehicle orientation was smooth and very clear. I'm so glad he made me complete the speech recognition set up - because I certainly wouldn't have done it on my own! As if everything he did wasn't enough, Rich loaded a few songs in my Jukebox for my return drive home to Houston!

I'm so glad that Rich answered the phone the day I called. He and the Audi Plano team recovered my "new-car" buying experience! I'm definitely an Audi Fan and if I ever need another car - Rich is my man!