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Review of Upper Valley Medical Center

I selected UVMC due to its location, but my experi...

I selected UVMC due to its location, but my experience with this hospital left much to be desired. First, after outpatient surgery, I failed to receive a compression stocking and the ice machine was incorrectly connected. Discovering this several days later, my surgeon was frustrated and allowed me to buy a stocking from her to prevent any serious blood clots. Then, the hospital sent me a bill for the entire surgery, stating that I had no insurance. This was not accurate since the surgery had been successfully pre-certified and I had prepaid my estimated patient responsibility. The billing department argued with me and eventually I had to get my insurance company on a conference call to confirm. It ended that the billing department somehow altered my member ID number incorrectly, which also meant the anesthesiologist also had the incorrect number, which I had to correct as well. Next, I received another bill, which was OVER DOUBLE the estimation. I was told this was because surgeries are unpredictable; however, nothing unexpected happened during the procedure to justify over double the estimated charges. Due to the additional costs, I requested an itemized bill several times. Then, ironically I discovered I was even charged for the stocking that I never received. Ultimately, it took almost 10 phone calls to the billing department, multiple resubmissions to the insurance company, and 1.5 years to get this completed. Needless to say, I will NOT be returning to this hospital.