This hotel is currently under renovation which was...

This hotel is currently under renovation which was not mentioned until we checked in. The room itself was nice and updated, but we didn t have any hot water to shower in. For $300 a night you would at least expect hot water to shower in. When we went to let customer service know about this issue they said that it was a known issue and most likely caused by the renovations. The customer service rep said that a manager would contact us about our concerns and that never happened. Another thing, the ice machines do not work on any floor besides the 8th floor, and you cannot use their pool or hot tub because of covid. In hindsight we would have stayed elsewhere and do not plan on ever staying at this hotel again