G

After arriving I was inform by the hostess that th...

After arriving I was inform by the hostess that the couple at the high top would be done soon and that I would get that table. I waited, the table was cleared and a white couple whom just arrived were immediately seated at the table I was told I was waiting for. When I confronted the host he said they called ahead and made a reservation. If I was told that there was a list and wasn t given the impression that I was next to be seated I would ve made a more informed choice on weather I wanted to wait or make alternative choices. Instead of giving information about the table we were waiting for he could ve simply given an estimated wait time instead of false information to the customer, it is poor customer service.

Comments:

No comments