Karin H

Review of De Boer en Wendel/ de Jong Int...

I called customer service last week about a booked...

I called customer service last week about a booked trip to Bali. As everyone knows, Bali will be locked until the end of 2020. I booked and paid for this holiday in November 2019 and therefore already moved to the autumn once because it could not take place in the summer. Now De Jong Intra wants me to pay the remaining amount of 2000 euros, even though EVERYONE knows that the trip is canceled. In fact, I have received messages from customer service via Facebook that the trip will be canceled. Called customer service and they don't want to make any effort for a solution. I don't want to pay another 2000 euros for a trip that is guaranteed not to take place. No, I have to cancel myself at a cost of 400 euros. Getting the booking forward is '' awkward '' so then we just do nothing and you as a customer just have bad luck. A voucher for the down payment is only possible if De Jong Intra cancels, but they have already announced via Messenger that they will only check a few weeks in advance whether the trip can continue, ie when the remaining payment must be made. What a disgusting company you are! Are not at all open to a solution. I will NEVER book a trip with you again and warn everyone about your '' service ''.

EDIT: well Arnaud, let me have a call with Rineke (from customer service) last week, including my booking number, but unfortunately, Rineke was not allowed to mean anything to me by the higher boss. So please do not try to pass it on to me, I have provided you with information and I would like to see an acceptable solution, unfortunately you refuse to cooperate yourself.