horrible experience. It's been 3 weeks now working...

horrible experience. It's been 3 weeks now working on a claim (our first claim and had this insurance for 8+ years) and have nothing repaired or replaced. called again today for the millionth time and was told they have no notes and no paperwork on the claim, and that not one but two of the claims personnel are not there (no notice) and would not be back until monday...and its Thursday today. this company is pure trash. we try all day every day mon-friday to speak to someone who knows what they are doing..and we get no help. don't do it..just RUN!