Fallon L

Review of Embassy Suites West Palm Beach

Knowing about the hospitality business I know thes...

Knowing about the hospitality business I know these things happen but I hope their process for ensuring the room is 100% ready including mattress checks are strong a strong one. Not one to complain but at 3am I woke up itching all over and found 2 bed bugs in my bed. I was devastated. They offered us another room and to put all of our clothes into a bag where they wash it and send it back to us. The sink also fell apart and was hanging. We ended up driving home 4 hours away in the middle of the night and cut our trip short. The hotel refuned us for our room and they did what they could to help which I did appreciate. The staff was apologetic and helpful.