I attended an event at Rooty Hill RSL. I could not...

I attended an event at Rooty Hill RSL. I could not find the parking area and rang them from the side of the road to ask. It rang out twice (around 9.30am) before it was answered. The fellow that answered gave erroneous and inadequate directions. Finally found it, and got to Reception. This was a conference with 500 attendees. I asked the man on Reception where I'd find it. He told me no such conference was being held that day. He clearly didn't know the name of the event being held in his own facility, and he's ON RECEPTION. Finally he realised it must be the one and ONLY event being held that day and gave me directions to catch the lift upstairs and turn left. Um, NO. Wrong place. Incorrect directions.
The catering for the event was quite good, food was nice. But come time to go and I was stuck in the carpark for FIFTY MINUTES. Did not move an inch. Finally something must have happened (I think they got some traffic control in place and moved people through another exit), but SERIOUSLY. That's just poor event management.