michael bovelsky

Review of Toyota of Wilmington

Very nice people and they hold to their schedule, ...

Very nice people and they hold to their schedule, but look out, they will charge you unbelievable fees for service. I needed a little plastic T for my windshield washer that connects all the tubing. My guess is that they buy a bag of 100 for about $5.00. They charged me $17.07 for the tiny T, $48.00 for labor and then had the gull to add $4.32 for a service charge. Are these people crazy. My doctor doesn't charge like that, I probably will not be able to sit down for a week..

Update. I was contacted as soon as I posted this review by the dealership and they agreed with me that I was way over charged. They were responsive, and sent me a full refund check as an apology for the treatment. That goes a long way with me . It's obvious that customer service is important to the people at Hendrick Toyota, and they went out of their way to correct things. I only hope that the policy of how they charge is reviewed and corrected.