Tia Monique

Review of Hilton Atlanta / Embassy Suite...

#worsthotelstay so I came to this hotel to relax a...

#worsthotelstay so I came to this hotel to relax after having surgery Friday. If u forget a razor or shower cap housekeeping doesn t bring it to you like other embassy suites I ve been to. Me having to walk to the front desk was a lot seeing as though I just had surgery. Fast forward to the evening I was woken up by nosey neighbors having sex and being loud all night from 3am- till almost 6! I told the front desk and nobody came to rectify the situation. Had to walk down and tell them to do their job. So security walked back up with me and knocked on their door. When the loud people came to the door the security says Hey could you all keep it down? I can t hear anything but we got a noise complaint like huh? Then they kept making noise (it s 4:30 am at this point) I told front desk and they called them again nothing. So I requested to change my room. The new room they gave me was missing a remote on one of the TVs, did not have ANY bath towels, and to top it all off I didn t see housekeeping my ENTIRE STAY. Front desk had to bring me towels. Didn t even turn my room over. They were non existent. Check out Day on Sunday the valet was missing so I asked a lady at front desk (she was black with a pink shirt i believe) if it was only one person working and she shrugged her shoulders with an attitude saying I don t know. She was very rude. The staff always has attitudes and are rude. Customer service is not their forte. Can t even say things with a smile. The only nice worker I met was the one guy who checked me in. I don t appreciate how I was treated. Overall this stay was a disaster and I didn t get to relax at all. I won t be returning.