I am very disappointed/dissatisfied with the attit...

I am very disappointed/dissatisfied with the attitude, lack of compassion/concern, and professionalism that Astro Ford displayed during my recent servicing of my F250.

I brought my vehicle in because the axle, hub assembly, and rotor had issues. I was quoted a price of around 2K. I was then informed that the brake caliber had issues and I needed a new one and that was an additional 250$. I dropped it off on a Thursday evening and picked it up on Friday. On Monday, I decided to do the other hub assembly and called Ford for a quote. I was told that it would be an additional 1800$. I thought that was kind of costly so I was told by a friend that PK Diesel was another option. I called them and got a lower quote. Long story short I took my vehicle to PK Diesel and before touching my vehicle and trying to change out the hub assembly he informed me that it was already locked up (2 days after just spending over 2300$) and that the original issue I had was definitely going to happen again in the near future. PK Diesel tried to do the right thing and called Ford requesting the parts (that were under warranty) so that he could change them out himself while he was working on my vehicle. Ford refused to send the parts and said that I needed to take my vehicle back to them. I picked up my vehicle from PK Diesel that afternoon and drove it straight to Astro Ford. They seemed to act like they knew nothing of the issue that PK Diesel had told them about. They said they would talk to their supervisor Matt and get back to us. The next day they called me to say that PK Diesel had left several missing bolts and forgot to tighten some bolts on my vehicle. I asked for proof and they sent a picture of ONE loose bolt (which I believe the loosened themselves). They also stated that it looked as if someone beat on the hub yet they could never produce a picture of that. It was at that point that they told us that they would not change out the hub assembly nor cover it with their 2-year warranty. They said the part was damaged and they do not cover damaged parts. They had no proof that their service department did not cause said damage, they only thing they could say was that the parts are verified before giving vehicle back to owners. Never explaining what the verification process was. I spoke to John Johnson over the phone and he said that his supervisor Matt would get back to me, that still has never happened. My wife also spoke to John Johnson and she asked to speak to the Manager or someone over him and he took her phone number and said that Dave Bertone would call her back, that has yet to happen. The last thing I heard is that after talking to the owner Miles they would cover the parts with the warranty IF this happens again. They acknowledged that the parts were damaged (even after I paid 2300$) and that they fixed the seal which in my opinion was a band-aid fix. I almost crashed on the highway going 80 miles an hour when this initially happened and they are basically waiting for it to happen again before they actually take the time to replace the part. All in all, the whole staff from the top down lack professionalism, do not care about myself or my vehicles safety, and their attitude about the whole situation was non-chalant. I do not recommend anyone bring their vehicle to this Ford dealership. If you want compassion and professionalism when it comes to your vehicle I highly recommend PK Diesel. After Astro Ford bad-mouthed them they still went there and towed my truck back to their shop FOR FREE, fixed the parts that Astro Ford messed up, and did not charge us anything extra. I realize this is not always how things will turn out but this local shop cared more about my safety and making things right than charging me an arm and a leg for their service. They never once bad-mouthed Astro Ford. Astro Ford has lost all future business with me and PK Diesel has gained it.