I went in for my first oil change on my new Crosst...

I went in for my first oil change on my new Crosstrek. It took as long as they said it would but they didn't wash my car at all. When I walked in, I was told I would be helped shortly while four individuals stood around a single computer talking about personal matters completely unrelated to the dealership. Overall a fairly unprofessional experience with the exception that it was free because I leased a 2018. I told my fiance about this (he is a service adviser for Lexus) and he was appalled at the set up. I wouldn't take my car here again unless it was for a free service.