They're crooks!!! I ordered parts and chose next d...

They're crooks!!! I ordered parts and chose next day pm delivery. After not receiving my order on time I requested the refund of my shipping costs as I paid much extra for expedited shipping. I was told that although I ordered and paid for next day pm shipping it was not guaranteed only a target delivery date that's subject to change and tug that they would not refund my shipping. The next day passed, then the next and my parts have still not arrived. It's now 5 days later, my parts have not arrived, I have not even gotten an expected delivery date from the shipper FedEx.. I have sent several emails complaining that my next day pm delivery has turned into 2,3,4 and 5 days and again requesting a refund of the extra shipping costs I paid for yet did not receive remotely the benefit for. Refund denied, in fact, they have now closed my complaint so that any new emails I send are returned unanswered. So, here I sit in my livingroom in rural Missouri unable to leave because my car is disabled waiting for these parts $26 (the cost of the additional expedited next day pm shipping) with no indication of when my parts will arrive wondering why I did business with Rockauto.com. I should've stuck with amazon who is dependable and guaratees the products and services they sell. Dont do business with this Company. You should be suspect of any company that does not have a customer service telephone contact number on their website. It means they arent customer friendly and they do NOT care about your business enough to do the right thing!!!

Paul Davolt