Shary Soh

Review of Immigration and Checkpoints Au...

Came just to collect a passport. Even though they ...

Came just to collect a passport. Even though they did warn that the waiting time can be up to 2 hours, the efficiency is very bad. There are 41 counters, but only a third are in operation. I tried to make an appointment online for collection to avoid this, but they were fully booked for more than 2 weeks. Really, what is the point of having so many counters that are not in use? Ended up spending 3 hours here. That s rather atrocious, in my opinion. Slow service and inefficiency are not becoming of a government run agency.