Shane Wingard

Review of Luxor and Excalibur Hotel and ...

I reserved the 2 story 3600 sq ft penthouse suite ...

I reserved the 2 story 3600 sq ft penthouse suite for my friends bachelor party this past week..... this is where the nightmare began. My very first night there I was robbed and although they caught those responsible they would not give me my money back since it was checked in as evidence. My second night there we checked into the penthouse to find not only was it not the room we reserved but we were downgraded with no notice at all because a high roller was given preference. They even knew the air conditioning was broken in this suite when they downgraded us. The bedrooms were boiling and extremely uncomfortable. They barely offered any explanation or compensation. I am never going to the Luxor again and unless you gamble millions of dollars each trip just know they can take away your room at a moments notice with no explanation. The maids were also extremely pushy and even though we told them about 6 times we did not need service they were extremely rude about it and wouldnt leave.