It took them imports team TWO WEEKS (14 DAYS) to f...

It took them imports team TWO WEEKS (14 DAYS) to forward an email to the Customs so I can have my shipment cleared by any duties. And that s after same imports team wrongly charged me for VAT&customs duties for an item that was only being returned to me. I don t think I ve ever seen anywhere else this level of laziness and indifference towards the customers