William Tang Review of Bather's Pavilion
Worst customer service ever!
Worst customer service ever!
I went to this restaurant recently to celebrate 2 very special birthdays of my family. My choice of the venue was based on its reputation of fine dining, views and location at the waterfront. Regrettably, it turned out to be an entire nightmare; I wish I had never been there.
The views were alright 'cos we didn't get a window seating despite our early booking; the food was not too bad; the worst, however, were yet to come.
As soon as we stepped into the venue, the front-man pulled a long face at us; we immediately felt like we were not welcome in there. As we were shown to our table, the other staff there staring at us with an awkward 'laugh' made us felt humiliating. Frankly, I didn't expect smiley faces but certainly not that kind of unfriendly greetings.
When we were served drinks, the waiter spilled our drinks all over the table; not apologetic, the bloke found it funny and laughed.
We had the 7-course degustation lunch on the day. 4 of the 7 courses the waiter couldn't be bothered to say a few words about the dish when we were served.
Throughout our lunch at the venue, we felt we were ignored. Honestly,I didn't expect the staff there to treat us as valued customers, but certainly not the kind of customer service we received. Unprofessional is an under-word; the customer service there is absolutely horrendous; it's a total disgrace. The venue is simply not up to its reputation. And, I can assure you, for the kind of money you spent there, one can easily find a much better place with a similar view, atmosphere and food without suffering of the shocking customer service.
My final words are this was my worst fine dining experience; never ever come to this place again.
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