C M

Review of QuEST

The worst lab experience ever. Jam packed been her...

The worst lab experience ever. Jam packed been here 2 hours. Couldn't get a morning appointment for weeks (and even then none were available until 9:45am) and I'm fasting so I wanted an early appt. so I'd starve less. I walked in 40 minutes ago I was going to leave but the girl said I was next. One person after another kept getting called. The girl said appointments kept coming in. What!!! So if you're a walk-in as long as appointments keep coming in you keep waiting...forever. How about interspersing a walk in every 4th or 5th appointment! Something in their system is not working right. Again she told me I'm next and again several names were called. The computerized waiting screen could be a stress reliever much like Google Maps is when showing you how long the traffic jam is. I mean you can know your progress. Thats why they have the screen. Except the screen messes with your mind. Initially it said I was 30 minutes. Bummer but okay. Then it gone down to 13 minutes, cool. Then most of the names disappeared. The guy said it's because they collected my paperwork. No...been in other offices and my name didn't fall off the screen. So it's not just waiting forever this process messes with your mind and doesn't allow you to make proper decisions like leaving and figuring something else out. Lastly, the girl that came to work the desk must have said out loud to the room "I just got here, I'm trying my best" 10 times and after 45 minutes she was still saying it. She finally made a loud stressed out statement to the room that she just got there and was trying to fill paperwork out but couldn't if people keep coming up to me. Kind scolded us. Several people got disgusted, raised their voice and walked out. It was miserable and a mad house. Never again.From now on I will go to LabCorp next, who happens to have much better reviews. Aaaggh.