First time staying here, beautiful location, beaut...

First time staying here, beautiful location, beautiful rooms, lovely hotel, reception staff need to be trained how to book in properly... we stayed for one night as it was my partners work party that s where it goes wrong for me we was in the alpine eating area and it was like a free for all none of the waiting staff knew what they were doing it was a case of your get your food as of when they decide to bring it out did not do one table a time so everyone could eat at once, you was hanging around for veg and gravy and by then the meat had gone cold, was a let down....I ve given 3 stars for location and beautiful hotel