TIFFANY QUINONEZ

Review of Sears Holding Company

NEVER BUY FROM SEARS! Sears Corporation is the sin...

NEVER BUY FROM SEARS! Sears Corporation is the single most frustrating and unprofessional business that I have had to deal with. SEARS CUSTOMER SERVICE SUCKS. We bought a Kenmore refrigerator from them and it stopped cooling. When I called Sears to have it serviced, they of course failed to tell me that the part has a 10 years warranty (which I found out from a small repair business) but it is also a two week wait for them to come out just to diagnose it. Before the repairman came out, we could keep the fridge temp at in the 40s, so it was cold enough for us to keep food in. Our freezer would work if we had a bag of ice in it to help. The guy said that our compressor was working half the time. He ordered the parts but it's another two weeks to wait. After he worked on it, the fridge stopped working completely and now it make a humming sound. When I tried to call customer service, they couldn't help me. When asked to speak to manager, they don't take calls. So basically no one can help. They won't transfer you to anyone in corporate management. Customer service wouldn't send the same repair guy to figure out what he did. SEARS HAS HORRIBLE CUSTOMER SERVICE!!! I will NEVER buy from them again. SEARS SUCKS!! I didn't even want to give them one star, but they don't give you a choice.