I will NEVER rent here again.

I will NEVER rent here again.

The second day we went to the beach and decided to come to the pool to cool off. There were no signs outside on the gate stating that outside food and drinks were not allowed. Only a sign stating that no alcohol could be brought in or taken out. So, I walked in with my sparkling water can and my daughter had her root beer. Well, as I was putting sunscreen on my daughter, the bartender comes over to me and tells me that no outside food or drink is allowed. I didn t even get a chance to sit down.

I politely said to her I saw no sign and asked if she could show me a sign, of which she said she could not. She told me they were in the process of getting signs up. I put my daughters drink in my bag and carried on with applying sunscreen to my daughter. To which the bartender told me I still needed to do something with my drink. So I gave her my sparkling water and she took it to the trash and threw it away.

I completely understand rules are rules and you should abide by them. However, not knowing that outside drinks were not allowed, she could have simply said, I understand you were not aware. Sorry for the confusion, now you know our rules... go ahead and finish your sparkling water, but please no outside food or drinks going forward. Ok, done. But she told me I could go speak to her manager. So, I spoke with her manager, Mindy Lyu, who then told me she could do nothing and they were not her rules. She does not own the property, but if I needed to I could talk to her manager.

Both of these ladies were very rude. They could have spoken to me in a nicer tone and been a little more understanding of the situation.

It was about so much more than throwing away my drink, it s about how I was treated and spoken to, and when I am spending $1,000 per night at a resort community I expect better customer service.

Again, I will never come here again. I will take my business to Cinnamon Shore next time.