Kathy Dulay

Review of Miller Lash House (UofT)

Beautiful venue but terrible service! I got marrie...

Beautiful venue but terrible service! I got married here in July 2017. Of all my wedding vendors, this one stressed me out the most. This is a more expensive wedding venue, and for the amount we paid we feel we did not get the service we deserved. Coordinators not responding to emails, no one at the venue ever picks up the phone, cancelling meetings at the last minute. Whenever I had a question, both myself and my wedding planner would have to repeatedly email and call to get an answer. For example I asked for a copy of the floor plan and it took about 2 months for them to finally send it to me after repeatedly emailing and calling. I also had to get a SOP to get alcohol for our event and asked them to send me the needed letters and forms, that took months as well. Service/communication finally got better after I emailed the manager to complain, but let's be honest it only got A LITTLE bit better. Thank God I hired my own wedding coordinator to make sure that everything ran smoothly at our wedding because I know they would not have been able to pull it off the way I planned. This place is definitely not worth the money and the stress. For any brides out there, I suggest you look for your wedding venue elsewhere.