Jeremy Gonzalez

Review of Fitness Now

Refused to let me cancel my membership even though...

Refused to let me cancel my membership even though told me the memberships were not contractual. My agreement specifically stated my membership could be cancelled at any time by mailing the billing company. I did so however when the billing company contacted the gym they would not let me out of my "contract". When I contacted the billing company directly and removed my card from their payment system the gym used my card that I had used TO BUY A WATER to charge me for 2 months of membership without notice. Guy who works the front desk refused to let me speak with an manager/owner and would deny my calls after realizing it was me. Eventually the billing company terminated my membership after a month of trying to contact the gym and getting nowhere.

When I was using the service the gym was fantastic, always clean, always a machine open and the personal showers were an awesome touch. But lord help if you something ever comes up and you need to cancel cause they'll screw you over any way they can